Palma Real 2nd-floor Toggle favorite

Cancellation Policy

Cancellations and Refunds
WE URGE GUESTS TO BUY CANCELLATION/TRAVEL INSURANCE. We will provide the proof of payment if you need to make an insurance claim
CANCELLATION POLICIES
• There is a $200 service charge for all cancellations
• We will refund whatever days we are able to re-rent for the time you had booked (full or in part)
• FOR LOW SEASON BOOKINGS: If you cancel more than 90 days prior to arrival you will receive a refund less any administration fees.
• No refund during high season dates unless we are able to re-rent the time. If we move a guest to your booked unit and there remains a unit vacant for the dates you reserved you will not be refunded.
• No refunds will be granted for no-shows, late arrivals, or early departures.
• Hurricanes – we will work with each guest to move your reservation to another time slot or refund your payment when possible.
• 24 hour grace period – If you cancel within 24 hours of the time you make the booking we will refund your payment less any administration fees.
NO REFUNDS FOR THE FOLLOWING
• For Christmas Holiday weeks no refunds unless we are able to re-rent the time
• If you decide to shorten your stay
• Sol Sweet Property Management strives to keep all facilities in good working order including amenities and utilities. In the event of a lapse in services or equipment, we will make our best efforts to correct the situation and repair any deficiencies. Such lapses beyond the control of the property management company do not warrant a refund.
• Construction or other noise beyond our control does not warrant a refund.
• No refunds for weather changes like rain or cold and environmental effects of weather.